Frequently Asked Questions
Everything you need to know about your NeoMetal experience.
What materials are used in NeoMetal jewelry?
We specialize in high-grade surgical steel, industrial titanium, and premium alloys designed for durability and a sleek, metallic aesthetic.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned.
How do I care for my NeoMetal pieces?
To maintain the shine, avoid contact with harsh chemicals or perfumes. Clean your jewelry with a soft microfiber cloth and store it in a dry place.
Do you offer international shipping?
Yes, NeoMetal ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Is your jewelry hypoallergenic?
Yes, most of our collection is crafted from nickel-free titanium and surgical-grade steel, making them safe for sensitive skin.