Returns & Exchanges

At NeoMetal, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unworn fashion items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for our community.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack the items in their original NeoMetal packaging, ensuring all tags are attached and the products are in brand-new condition.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your replacement within 5-7 business days.